FAQ

After completing your order, we will always send you an "[AFFECT] Order Confirmation (automatically sent email)".
If you do not receive this email, there may be the following reasons:

(1) When received, the email is sorted into the "spam folder"

Emails may be sorted into the spam folder depending on the settings of your email software, anti-virus software, or your provider's anti-spam measures. Please check your spam and other folders.

(2) E-mail reception restrictions (domain-specific reception) have been set.

Please set your settings so that you can receive emails from "info@affect-official.jp" .

How to set up domain-specific reception (smartphone)
● docomo
● au
● SoftBank
*The setting method differs depending on the device model. For more information, please refer to your device's manual or contact your mobile phone company.

(3) Incorrect address entered

If there is a possibility that you have registered your email address incorrectly, we will check the registration status.
Please contact us from here.

(4) If you change to the new rate plan “ahamo”, “povo” or “LINEMO”

You cannot use carrier mail with the new rate plan. If you change to the above plan after registering as a member using your mobile email address, please change your registered email address to another address (gmail, Yahoo mail, etc.) from "My Page". .
If you placed an order before changing your email address, please contact us here.

We will send you email notifications such as ``payment confirmation'', ``notification of expected delivery date of the product'', and ``notification of product shipping''. Please set your settings so that you can receive emails from "info@affect-official.jp" until delivery is complete. Thank you for your understanding.