Common causes

① Input mistake

②Spam filter

・Payment must be made in advance.
・Payment deadline is 5 days.
・"Customer number" and "Confirmation number" are required at the time of payment.

You can confirm this on the order completion screen.

Emails will also be sent, so please set up to receive "no-reply@komoju.com".

In order to promote a paperless system, we do not enclose statements. If you wish, please write "I would like a detailed statement" in the notes section.

配送の関係上、プレゼント等でアクセサリー表記に不都合がある場合は、備考欄にご記入ください。

送り状の品名について >